Joint Review · Joe + Sachin

NYC Outward Bound Schools

Marta Noriega · Senior Director of Finance and Operations
📅 Discovery: Fri 2026-05-15 · 40 min · MS Teams
🤝 In-person: Week of May 27 (Wed/Thu) or Wed June 4 · LIC HQ
📆 Fiscal year: June 1, 2026 (implementation target)
Staff
50 total (25 FT central office · 25 PT Crew Coaches)
HQ
29-46 Northern Blvd, Long Island City, NY 11101 (5-floor building, 2 working)
Segment
SMB nonprofit · NOT a charter operator · partners with NYC DOE district schools
Decision path
Marta → weekly leadership team → Laurie Adams (CEO)
Full intel pane·S1: CTSQ.015763 v1.5·S2: CTSQ.015764 v1.2

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S1: TCP + MCP
Full outsource — CTS owns helpdesk, monitoring, advisory, and onsite
Fit if: NYCOBS does NOT keep an internal IT person. CTS handles everything.
Risk: Loses cultural continuity if her current office coordinator transitions out.
Helpdesk: Full 24x7 helpdesk for end users
Onsite (default): Available dispatch at no charge (reactive)
Base recurring lines
LineQtyRate$/mo
TCP: User Maintenance and Support (all-inclusive WS + network devices)25$150.00$3750
TCP: Per Site Management / Monitoring1$250.00$250
TCP: Managed Phone Systems0$182.48
TCP: Managed Servers0$182.48
TCP: Offsite Backup Replication (per GB, in-arrears)0$0.30
MCP: Per User25$27.50$688
MCP: Per Site (1st)1$200.00$200
Third Party: CTS SaaS Management (per user)25$4.50$113
Base monthly$5,000
One-time: TCP Onboarding Fee: $6,200 (100% discount default),MCP Implementation Fee: $7,500 (100% discount default)
Optional add-ons
Selected configuration
Base monthly$5,000
+ MCA-Standard (Cyber Advisory)$750
Total monthly
$5,750
Total annual
$69,000
Base annual$60,000
Optional annual$9,000

In Marta's words

Excerpts from the 5/15 discovery transcript
"We are a non for profit basically serving New York City public schools... we have like 50 employees of those like half of them are full time. Half of them are part time because we have two programs."
"The first program is coaching for teachers in the public schools... professional development events for the whole schools where like schools mix together and they learn from each other."
"And then we have the outdoor adventure piece that it's more like bringing kids to the outdoors either to parks in New York City or we have some space in the catskills... when you combine the two pieces together, the magic happens and the adventurous learning circle that we create really happens."

Separately scoped projects

One-time SOWs that ride alongside whichever recurring shape lands8 projects